Team Lead

Team Lead – Benefit Verification (Seasonal)

Location: Remote w/Equipment Provided

Schedule: M-F | Must be available for an 8 hour shift between 7AM to 7PM CT.

Duration: Seasonal - Starting November 2025

Pay Rate: $20/hr.+/- BOE

Overview

We are seeking a skilled and proactive Team Lead to oversee benefit verification operations within a remote team. This position supports day-to-day task management, coaching, and performance monitoring to ensure high-quality service delivery across healthcare benefit investigations. The ideal candidate thrives in fast-paced environments, has prior experience in healthcare reimbursement, and enjoys guiding others to success.

Key Responsibilities

• Direct and guide daily operations for a team of benefit verification specialists.
• Coach team members to ensure accurate and timely completion of insurance benefit investigations.
• Monitor individual productivity and quality metrics, providing feedback and support as needed.
• Collaborate with leadership on training and onboarding initiatives.
• Identify workflow challenges and escalate issues when appropriate.
• Contribute to the development of internal training materials and best practices.
• Perform benefit verifications as needed to support workflow.
• Promote open communication and a positive team culture across remote channels.

Qualifications

• 2+ years of experience in healthcare, insurance, reimbursement services, or a related setting.
• Previous exposure to benefit verification or similar processes is strongly preferred.
• Experience leading or mentoring remote teams is highly desirable.
• Bachelor’s degree preferred, but not required.

Skills & Competencies

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Capable of managing multiple priorities in a dynamic environment.
• Familiar with Microsoft Office tools and quick to adapt to new systems.
• Strong problem-solving skills and ability to support team morale and motivation.

Additional Details

• Must be flexible for an 8 hour shift between 7AM to 7PM CT, including occasional paid weekends.
• Remote position; candidates must have reliable internet and a quiet workspace.