Supervisor

Call Center Supervisor

Location: Remote (Must reside in TX, FL, NC, SC, TN, KY, IN, GA, or AZ)

Schedule: M-F + Some Saturday Flexibility (Paid Overtime) | 8 Hour Shift Between 7AM to 7PM CST

Start Date: Tuesday, 09/02/2025

Duration: Seasonal - Projected for 4-6 months + potential to extend based on business needs

We’re hiring a Supervisor to support a high-volume healthcare program focused on reimbursement and patient access services. This individual will play a key role in day-to-day operations, staff oversight, and workflow optimization to ensure service-level and quality standards are consistently met.

Key Responsibilities:

- Supervise daily activities of assigned team members, ensuring accurate and timely task completion

- Monitor performance, conduct reviews, and provide regular coaching and feedback

- Assist with interviewing, onboarding, and offboarding as needed

- Partner with training teams to maintain documentation and support continuous improvement

- Analyze reports, identify trends, and recommend improvements to workflows and SOPs

- Ensure compliance with adverse event reporting protocols and escalation pathways

Qualifications:

- 3+ years of experience in a reimbursement HUB, specialty pharmacy, medical insurance, physician’s office, or healthcare setting

- 1+ years of team lead or supervisory experience

- Bachelor’s degree preferred

- Excellent interpersonal, communication, and time management skills

Tools & Systems:

- Microsoft Office Suite (Word, Excel, Outlook)

- Internal task management, CRM, and reporting systems

- SOP documentation platforms

Preferred Experience:

- Experience developing and implementing training content or workflow guides

- Ability to delegate, motivate, and coach teams in a remote environment