Area Manager

Job Title: Area Manager

Location: Remote w/Equipment Provided - Must reside in Dallas-Fort-Worth Metroplex

Schedule: M-F, 8 Hour Shift Between 7AM to 7PM CT

Start Date: 09/02/2025

Compensation Range: $40/hr.+ BOE

Duration: Seasonal Project (Projected 4-5 Month Duration + Potential to Extend)

Overview:

We are seeking an experienced Area Manager to lead operations for a regional team supporting a high-volume benefit reverification initiative. The Area Manager will oversee all day-to-day functions, including staff management, service quality, and operational performance. This role involves coordinating with senior leadership to ensure performance goals are achieved while maintaining a strong focus on compliance and customer service.

Key Responsibilities:

• Lead and manage a geographically dispersed operations team responsible for executing seasonal benefit reverification work.
• Supervise team leads and frontline staff, including a mix of salaried and temporary employees.
• Monitor individual and team performance to ensure service-level agreements (SLAs) and productivity metrics are consistently met.
• Collaborate with recruiting and supervisory staff to scale and train the team ahead of peak project cycles.
• Partner with executive leadership to improve processes, optimize workflow, and meet key performance indicators (KPIs).
• Support the resolution of complex service escalations related to healthcare reimbursement.
• Provide data-driven updates, reports, and insights to leadership on progress and risks.
• Participate in daily huddles, weekly leadership calls, and ongoing training sessions.

Qualifications:

• 4+ years of experience in a supervisory or management role within healthcare reimbursement, patient access, specialty pharmacy, or related services.
• Strong understanding of insurance benefit investigations, appeals, billing, and patient support programs.
• Proven ability to lead hybrid or remote teams in a fast-paced, project-based environment.
• Experience managing seasonal staff or working within a high-volume staffing model is a plus.
• Bachelor’s degree or equivalent experience in healthcare operations, practice management, or related field preferred.