Technical Support Specialist

Our direct client located in Dallas, TX has an immediate opening for a Technical Support Specialist at their corporate headquarters. This is a Direct Hire or Temp-to-Hire opportunity.

Summary:

The Technical Support Specialist works within our client’s IT group and is responsible for providing technical assistance and hands-on support to internal users. This role will be the first line of support for troubleshooting end-user desktops, laptops, printers, and mobile devices, as well as software-related issues.

Essential Duties and Responsibilities:

• The essential functions listed represent the major duties of this role. Additional duties may be assigned.
• Performs the installation of hardware and peripheral components such as monitors, keyboards, and printers.
• Administer and support Windows and Mac workstations, Exchange Online, and other related tools and software.
• Manage incoming service requests and troubleshoot client and server issues.
• Perform the administration of user accounts, permissions, and access rights in Active Directory.
• Provision, maintain and support laptops, workstations, and physical and virtual servers.
• Create and maintain technical documentation.
• Take "ownership" of the problem through final resolution.
• Participate in 24x7 on-call rotation.
• Other duties assigned.

Knowledge, Skills, Abilities, and Competencies:

• Ability to analyze and resolve end-user computer issues.
• Familiarity with various operating systems and platforms.
• Ability to write reports, business correspondence, and procedural documents.
• Possess excellent customer service skills.
• Experience providing support both in person and remotely.
• Ability to work independently with minimal supervision.
• Ability to organize and prioritize workflow and meet established timeframes and deadlines.
• Strong attention to detail with excellent follow-through.

Education/Experience:

• This job requires a High School diploma/GED, as well as a minimum of 3-5+ years of related experience.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Work Environment:

• Works with all departments and levels of management
• Must be able to work in a fast-paced, constantly changing environment, with the ability to handle multiple tasks simultaneously
• Attention to detail is very important
• Clear and articulate verbal communication is important
• Confidentiality is a must
• The noise level in the environment is moderate to high, depending on the volume of calls on any given day