Job Description

Senior Documentation Analyst

City: Fort Worth

State: TX

Zip: 76109

 

CornerStone’s Professional Placement is seeking two Senior Documentation Analysts for a financial services client in the southwest Fort Worth area. As the Sr. Documentation Analyst you will be responsible for the administration of the content management system (CMS), Salesforce. This includes writing and documenting policies and procedures for contact center agents as well and reporting and maintaining accuracy of Salesforce data. This is an exciting opportunity to join a growing organization that has an amazing work environment and exceptional permanent benefits. We are also hiring for two Curriculum Specialists for the same great organization!

 

Requirements for the Senior Documentation Analyst:

·       Degree in Communications or Training & Development, preferred

·       3+ years of documentation analyst, technical writer, corporate trainer experience in a call center environment. Financial services industry experience, helpful

·       Salesforce CMS administration and reporting experience

·      Experience writing and documenting policies and procedures for contact center agents in a manner that is easily accessible and understandable for on the job usage

·       Detail oriented with exceptional written communication skills including grammar, spelling, and punctuation

 

Compensation for the Senior Documentation Analyst:

·       Temp to hire

·       $75K/year (+/- based on experience) with 10% bonus potential

·       Monday-Friday 8am-5pm

·       Benefits offered through CornerStone while on contract

·       Permanent benefits include: Medical, dental, vision, FSA, Life, AD&D, STD, LTD, Aflac supplemental insurance (accident insurance, hospital insurance, cancer care insurance, critical care protection), 401K w/ 5% match, employee stock purchase program, tuition assistance, volunteer programs, PTO, paid holidays, wellness incentives, free breakfast, onsite gym, and MORE!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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