QA Healthcare Supervisor
Currently looking for a QA Customer Service Supervisor - Pharmaceuticals. The Customer Service/QA Supervisor/ will be responsible for monitoring calls and providing answers to questions from customers and team members. Our client's office is in the heart of "boom-town" Frisco, and would be an excellent opportunity for candidates with a lot of experience within the Pharmaceutical and/or Healthcare Industries! If you are looking for a role with a company that loves technology and would want to contribute to improving the Quality Assurance and best practices of this growing team, then this is the right opportunity for you!
Requirements of the Customer Service Supervisor - Pharmaceuticals
- College degree is preferred but not required.
- Pharmacy Tech certified is a plus
- Previous leadership experience providing feedback, coaching and creating documentation within a call center setting
- At least 3 years of experience in a lead or supervisory role
- At least 3 years of telephone customer service experience within a healthcare or a pharmaceutical company
- Experience and knowledge of pharmacy terminology, process of prior authorizations and claim processing
Job Status: Full Time