Job Description

We are seeking someone who wants to excel in an international working environment supporting internal and customer-facing hardware and systems.

This is a position in which you can take on the following challenges:

  • IT and desktop support/system administration
  • Providing technical assistance with computer hardware and software
  • Take ownership of all 1st and 2nd tier support requests together with an overseas European team
  • Onboard new NOC customers and devices
  • Assist sales team in discussing connectivity requirements and recommendations with customers
  • Interface with customer IT groups to establish VPN and configure network hardware
  • Maintain server hardware and software at the local Colo facility
  • Deploy regular updates to Windows, NOC Applications, Firewall Routers, etc.
  • Maintain Windows Server, SQL Server, and backup systems environments
  • Ongoing implementation of best practices for both cybersecurity and performance
  • Assist with maintaining knowledgebase including writing, editing, and publishing articles
  • Implement and maintain regular backups of all NOC-related systems
  • Assist with the development and testing of new NOC and connectivity systems, tools, and product offerings
  • Configuration and onboarding of proprietary connectivity devices into remote locations

Your experience

If you’ve got these in your background, we should talk.

  • Associates degree in IT or Electronics and/or equivalent training
  • 2-3 years of experience as technical services support
  • Must have knowledge of the following:
    •  VPN
    • Direct knowledge/experience with router configuration
    •  Azure
  • Demonstrated ability to function in a non-scripted technical support environment
  • Ability to work after hours and weekends
  • General technical knowledge of IT service delivery for applications, global hosting, end-user computing, and networking
  • Working experience with Microsoft platforms
  • Ability to write knowledge-based articles
  • Exceptional customer relation skills with reliable judgment and problem-solving skills
  • Excellent project management skills combined with a high level of attention to detail
  • Extensive knowledge of network architecture & Firewalls including IPv4 networks, Layer 2 switch configuration, routing, IPsec VPN, protocols, NAT, SNMP, VLANs, and Firewall rules.
  • Experience with operating and maintaining Hyper-V-based virtual environments
  • Experience with configuring and maintaining hardware routers (SonicWall a plus)
  • Knowledge of deploying, configuring, and maintaining SolarWinds NPM, Microsoft SQL Server, Microsoft Windows Server
  • Assist with onboarding new NOC customers and devices including deploying and troubleshooting IPSEC-based VPN, and OPEN VPN connections to remote client networks.
  • Up-to-date knowledge of current Cyber Security best practices

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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