NOC Analyst

We are seeking someone who wants to excel in an international working environment supporting internal and customer-facing hardware and systems.

This is a position in which you can take on the following challenges:

• IT and desktop support/system administration
• Providing technical assistance with computer hardware and software
• Take ownership of all 1st and 2nd tier support requests together with an overseas European team
• Onboard new NOC customers and devices
• Assist sales team in discussing connectivity requirements and recommendations with customers
• Interface with customer IT groups to establish VPN and configure network hardware
• Maintain server hardware and software at the local Colo facility
• Deploy regular updates to Windows, NOC Applications, Firewall Routers, etc.
• Maintain Windows Server, SQL Server, and backup systems environments
• Ongoing implementation of best practices for both cybersecurity and performance
• Assist with maintaining knowledgebase including writing, editing, and publishing articles
• Implement and maintain regular backups of all NOC-related systems
• Assist with the development and testing of new NOC and connectivity systems, tools, and product offerings
• Configuration and onboarding of proprietary connectivity devices into remote locations

Your experience

If you’ve got these in your background, we should talk.

• Associates degree in IT or Electronics and/or equivalent training
• 2-3 years of experience as technical services support
• Must have knowledge of the following:
  •  VPN
  • Direct knowledge/experience with router configuration
  •  Azure
• Demonstrated ability to function in a non-scripted technical support environment
• Ability to work after hours and weekends
• General technical knowledge of IT service delivery for applications, global hosting, end-user computing, and networking
• Working experience with Microsoft platforms
• Ability to write knowledge-based articles
• Exceptional customer relation skills with reliable judgment and problem-solving skills
• Excellent project management skills combined with a high level of attention to detail
• Extensive knowledge of network architecture & Firewalls including IPv4 networks, Layer 2 switch configuration, routing, IPsec VPN, protocols, NAT, SNMP, VLANs, and Firewall rules.
• Experience with operating and maintaining Hyper-V-based virtual environments
• Experience with configuring and maintaining hardware routers (SonicWall a plus)
• Knowledge of deploying, configuring, and maintaining SolarWinds NPM, Microsoft SQL Server, Microsoft Windows Server
• Assist with onboarding new NOC customers and devices including deploying and troubleshooting IPSEC-based VPN, and OPEN VPN connections to remote client networks.
• Up-to-date knowledge of current Cyber Security best practices