HQYJP00000181 - Software Engineer:III (Senior)
Job Description
Job Title: CCaaS Engineer - SQL SME
Location: Remote, residing in Texas, Arizona, Florida, North Carolina, or Indiana
Job Schedule: Monday-Friday, 8 am-4 pm or 9 am-5 pm MT
Job Description:
CornerStone Technology Talent Services (CornerStone TTS) is actively seeking a highly skilled and experienced Senior Software Developer with expertise in Cisco CVP, CUIC, and ICM and is a SQL SME. This position is available in Texas, Arizona, Florida, North Carolina, or Indiana and involves designing, modifying, and implementing software programming applications, with a focus on call flows and voice applications. The successful candidate will play a crucial role in configuring call flows, collaborating with internal teams and business partners, and ensuring an optimal member experience. Familiarity with Cisco/Genesys CCaaS and Google CCAI is preferred, and Cisco CVP and ICM experience is required.
Responsibilities:
- Configure, review, and oversee documentation of call flows and interdepartmental documents and communications.
- Gather project requirements and implement configurations to enhance member experience.
- Serve as a subject matter expert on voice applications for internal teams and business partners.
- Participate in support calls, providing detailed information to resolve issues.
- Assist in the development of application roadmaps and strategies.
- Perform application report gathering and analysis.
- Train and mentor team members on application and technical skills.
Qualifications:
- 5-10 years of software development experience.
- Cisco CVP, CUIC, and ICM experience is required.
- IVR Configuration Training and Required Application Certification.
- Call center experience is preferred, along with required vendor trainings.
- Technical troubleshooting experience.
- IVR and call flow experience is preferred.
- College degree in a related area of study is preferred.
- Business analysis experience is preferred.
- Proficient in Microsoft Office Applications (Excel and Visio).
- SQL experience is a plus.
- Strong analytic and problem-solving skills.
This position requires a candidate with a high level of creativity, latitude, and a commitment to delivering exceptional software solutions. If you meet the qualifications and are passionate about contributing to a dynamic team, we encourage you to apply.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 4/12/2024
Job Status: Contract/Temporary
Job Reference #: a1UUK0000004ON72AM