Job Description

Financial Services Representative

Location: Remote during pandemic (office located in Coppell, TX)

Compensation: $38-72K/yr (based on experience & licenses)

Schedule: Must be flexible to work an 8-hour shift between 7a-7p Monday-Friday, possible OT if needed

Job Description:

The Advisor Experience & Security Ops Specialist will perform a variety of tasks related to processing securities transactions on the Operations team and then evolve into a position responsible for providing Advisors with guidance and support by answering general information calls coming into the firm as the first point of contact related to the firm’s clearing platform conversion.

Duties and Responsibilities

  • Review incoming forms to ensure acceptability of documents.
  • Assist with data-entry such as establishing new accounts and performing account changes.
  • Research and resolve Advisor requests utilizing multiple technology platforms, provide advisors with requested documentation to support their sales and marketing strategies, and assist Advisors with the generation of complete and correct paperwork for sales execution.
  • Process transactions, communicate status and follow up accordingly with Advisors.
  • Provide professional, accurate, courteous, friendly, and timely telephone service to all customers in line with expected service level standards
  • Accurate and timely routing of requests that fall outside area of expertise.
  • Work within a call center environment understanding its structure and adhere to schedule and punctuality requirements.
  • Effectively use open-ended probing questions to identify members’ needs and recommend products/services to fulfill those needs.
  • Analyze and comprehend complex functions and be able to disseminate that knowledge in a clear and understandable format to others.

The ideal candidate will have the following profile:

  • Series 6 and 63 or Series 7
  • 2 years Call center experience, background in the Financial Services industry (Banking, Insurance, brokerage firm)
  • Bachelor’s degree highly preferred
  • Strong attention to detail.
  • Effective telephone communication skills.
  • Demonstrate sound problem solving and decision-making skills.
  • Results oriented and proactive with ability to balance multiple high-priority initiatives/projects concurrently and complete multiple tasks simultaneously to complete assigned projects within prescribed deadlines.

Application Process includes:

Background check, fingerprinting, professional references verified and a phone interview

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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