Job Description

Client: Fortune 500 Company
Title: Field Service Technician
Location: San Antonio, TX
Duration: 8+ Month Contract
Pay: $35/hr.

The IT Field Service Technician is a hybrid L2/L3 role in a large corporate/manufacturing environment, responsible for setup, configuration, installation and troubleshooting of Desktops, Laptops, Mobile Devices, Printers & Plotters, Servers, LAN/WAN and Applications. This role is also responsible for providing detailed daily and weekly status and timely problem reports as well as managing and prioritizing Incident and Request tickets. Support workload is typically 70% end-user HW/SW and 30% infrastructure. Additional Duties will include:
  • Ongoing support of Windows operating systems and Windows applications: Outlook, Excel, Word, Power point, MS Project
  • Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing, and communication devices
  • Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure
  • Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure
  • Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests

Requirements of the IT Field Service Technician:
  • Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote-control tools
  • In-depth knowledge of: Microsoft Windows; Server 2008/2012; VMWare; Active Directory Policy and Security management; Linux/UNIX; MS Office suite (especially Outlook); ITEL Base Management Tool (and other standard office environment applications)
  • Working knowledge/experience supporting Multifunction printing devices, laser and impact printers, bar code printers & scanners, Smartphones, tablets and PDA hardware and software
  • Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
  • Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM
  • Basic understanding of Active Directory and Microsoft’s Application Compatibility Toolkit
  • Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices
  • Requires experience with working directly with customers and development in support of projects
  • Working knowledge of Cisco standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, Cisco Works, management of IOS & CATOS code backup/configuration/restore

Application Instructions

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