Job Description

CornerStone has partnered with a global firm, headquartered in Amarillo, TX, in their search for a Director of Operations & Customer Experience.  This position will lead a team of employees in the review of business processes, workflow, changes in processes and implementation and training oversight across 12 business units to improve efficiencies.  We are seeking someone who seeks to make a difference and changed the customer experience company wide.  They will also be instrumental in managing a team of 12 customer experience managers and their 130 team members in the full scope of customer experience; communicating via email, chat, mail, phone and social media. They will set-up KPI’s to effectively monitor, review and revise interactions with the client base to improve their experience. We are seeking an innovative, analytical thinker that can introduce new ideas to address and overcome technology challenges, streamline processes and develop standard operating procedures for the company.

 

Director of Operations & Customer Experience Requirements:

  • Bachelor or MBA in Administration
  • Lean Six Sigma Certification required
  • PMP highly desired, but not required
  • Report to C-Level operational inefficiencies, suggestions for improvements, changes in SOP and implementation and training of staff
  • Ability to communicate with all internal and external customers at all levels of hierarchy
  • Comfortable creating speeches and presenting them at public forums
  • Ability to travel nationally and internationally approximately 10% of the time

 

?Director of Operations & Customer Experience Benefits:

  • Medical-HCA and HSA Plan
  • Dental-PDP and Voluntary Plan
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Life and Disability
  • 401K with 6% match
  • Vacation/Paid Holidays

 

If interested, please send your resume to Allison Harrison at allisonh@cornerstonestaffing.com and call 817-635-0500X162 for immediate consideration.

Application Instructions

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