Director of Customer Experience

Director of Client Experience

City: Irving

State: Texas

Zip: 75063

CornerStone Professional Placement is seeking a Director of Client Experience for a leading company in the luxury retail sector in the Irving, TX area. As the Director of Client Experience, you will be responsible for developing and executing strategies to enhance both customer engagement and sales, ensuring exceptional service delivery, and fostering long-term client relationships. Qualified candidates will have at least 10 years of leadership experience in client services and sales including strategic planning and process improvement. This is an exciting opportunity to join a dynamic organization offering great company culture, competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements & Responsibilities for the Director of Client Experience:

• 10+ years of call center leadership experience leading managers and 150 indirect reports.
• Call center leadership experience from luxury brand retail industry is ideal.
• Lead initiatives to enhance the overall customer experience and satisfaction.
• Develop and implement client engagement strategies to drive retention and loyalty while increasing sales.
• Strategically track, monitor, and analyze call center KPIs.
• Collaborate cross-functionally to improve service offerings and client interactions.
• Analyze client feedback and market trends to drive process improvements.
• Demonstrate strong leadership skills with a focus on coaching and team development.

Compensation for the Director of Client Experience:

• Employment type: Direct Hire
• Schedule: Monday-Friday 8am-5pm or 9am-6pm
• Salary/Pay: $180-200K/year + 20% bonus (based on experience)
• Location: On-site in Irving, TX
• Benefits: Comprehensive benefits package including healthcare, PTO, and more