Job Description

We are seeking a Desktop Support Technician for a 6-18 month project in Plano, TX. The Desktop Support Technician will be responsible for providing tier 1 and 2 technical support to our client’s internal employees. Day-to-day responsibilities will include troubleshooting software, hardware and connectivity issues locally and remote using Citrix environment, VDI machines and Avaya/Cisco technology. The ideal candidate will have experience with installation, upgrades and maintenance of software/hardware, as well as familiarity with encryption and security tools, with 75% of Mac support experience and 25% PC support.
Qualifications of the Desktop Support Technician:
  • 2+ years of desktop-based hardware support experience
  • Incident Management experience
  • Basic user & security group Active Directory administration experience
  • Strong knowledge of Microsoft based operating systems - Windows 7/10
  • Knowledge of Mac OS X operating system
  • Experience supporting VPN issues
  • Experience trouble shooting Outlook 2016, Office 365 and Office for Mac within a corporate network environment.
Preferred Qualifications of the Desktop Support Technician:
  • A+ certified is preferred
  • Network+ certified is a plus
For immediate consideration please send your resume to Lauren Guzman at .

Application Instructions

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