Claims Manager

Location: Onsite in Fort Worth, TX 76140

Schedule: M-F, 8-5

Salary: $135K+/- BOE

Position Summary

The Claims Manager oversees enterprise-wide claims activity with a focus on multi-state General Liability, Auto Liability, and Workers’ Compensation. This role requires deep experience handling complex and litigated claims, including the ability to develop strategic, cost-conscious resolution plans. The position interacts daily with internal teams, legal partners, insurance carriers, and third-party administrators. Strong reserving knowledge, attention to detail, and the ability to manage a high-volume, high-severity caseload are essential.

Responsibilities

• Apply advanced knowledge of legal concepts related to workplace injuries, auto liability incidents, third-party bodily injury claims, and property damage.
• Partner closely with third-party administrators, occupational health teams, insurance carriers, and other external resources to improve claim outcomes.
• Develop and implement strategic plans for resolving high-exposure and complex claims.
• Evaluate potential financial exposures and recommend effective risk-mitigation strategies.
• Monitor claims data and trends to identify opportunities for improvement and cost control.
• Prepare and distribute routine reporting with insights that support organizational objectives.
• Identify and leverage internal and external resources to drive timely and effective resolutions.
• Maintain strong collaboration with brokers, attorneys, and internal teams to ensure consistent communication and alignment.
• Recommend innovative approaches to reduce claim frequency, severity, and overall risk.
• Provide guidance and training to internal stakeholders on claims processes and best practices.
• Ensure adherence to all applicable legal, regulatory, and procedural requirements.
• Lead and supervise the Senior Claims Specialist.

Education & Experience Requirements

• Bachelor’s degree in Risk Management, Business Administration, or a related field preferred.
• 7+ years of experience in multi-line, multi-state claims management.
• Advanced knowledge of claims adjusting, insurance practices, and legal strategies.
• Demonstrated experience managing high-severity claims and implementing risk-reduction initiatives.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication and relationship-building skills across diverse groups.
• Strong organizational skills and the ability to manage shifting priorities.
• Professional certifications such as AIC or similar preferred.

Physical Requirements

• Ability to safely perform the essential functions of the role in accordance with ADA, FMLA, and all applicable regulations.
• Ability to maintain regular and punctual attendance.
• Must be able to lift and carry up to 20 lbs as needed.