Job Description

Technical Support Representative
Flower Mound, TX


The Technical Support Representative will be responsible for answering customer and sales representative’s calls to give technical assistance and troubleshooting. This position is a direct-hire, full-time position scheduled Monday -Friday from 8-5 no weekends. Compensation for the Technical Support Representative is $20-$22 per hour.

Requirements of the Customer Support Representative
  • Experience with Desktop support
  • Experience providing technical support facing directly with the customer
  • Networking or IP experience 
  • Experience working within a call center environment
  • Steady work history 
  • Can document and assist with troubleshooting issues remotely.
  • Proficiency in Microsoft Office
  • Intermediate electronic and mechanical aptitude required
  • Medical Device Equipment experience is a big plus! 
  • High School diploma required; Associate’s, Bachelor’s, or technical Degree is preferred
  • Biomedical experience is a plus
The company offers a tremendous benefits package to include an outstanding 401k plan matching 50 cents on the dollar up to 8% of your investment, and they also, whether you put $ in a 401k or not, invest a discretionary 7% into a 401k automatically for you. If you do the math on this, then that could be an EXTRA $5,000 or so per year of compensation/investments for you, from the company, on top of what you personally invest into your 401k (based on your salary and your personal 401k amount you invest that they'll match).  This is exceptional. 
401K with match Medical / Dental / Vision / Flexible spending accounts
Discounted stock purchase program
Employee assistance program / Adoption assistance
Life insurance
Short term and long term disability insurance
Wellness programs
3 weeks of vacation
11 Paid Holidays
Paid maternity leave
Tuition reimbursement
Employee referral program
National employee discount programs

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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